Technical Support Engineer Job in Apsc Infotech & Software Solutions Pvt Ltd
Technical Support Engineer
Apsc Infotech & Software Solutions Pvt Ltd
4+ weeks ago
- Nashik, Nashik Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Technical Support Engineer
Job Description:
We are seeking a motivated and skilled Technical Support Engineer with a strong background in web hosting and Linux servers. The ideal candidate should have at least 1-2 years of experience in a web hosting company and be capable of resolving technical issues with professionalism and efficiency.
Key Responsibilities:
- Provide excellent customer support via chat and email, addressing and resolving client issues promptly.
- Demonstrate technical expertise in managing Linux and Windows environments, including control panels like cPanel and Plesk.
- Troubleshoot and resolve issues related to Windows/Linux servers, IIS, Apache, emails, MySQL/MSSQL, WHM/WHMCS.
- Regularly monitor servers to ensure stable service operations and perform necessary maintenance.
- Offer solutions and guidance for issues related to email configurations, databases (MySQL/MSSQL), Apache, PHP, IMAP/POP3, firewalls, and other server-related concerns.
- Manage and support cPanel and Plesk control panels effectively.
- Perform proactive server monitoring and support tasks, ensuring services remain up and running without disruptions.
- Provide timely and professional customer support, ensuring that technical issues are resolved efficiently and accurately.
Requirements:
- Minimum 1-2 years of experience in a web hosting company.
- Linux Red Hat certification is preferred.
- Strong proficiency with Linux commands and command-line operations.
- Hands-on experience with cPanel & Plesk control panels.
- Excellent troubleshooting skills, especially in resolving issues related to email, Apache, PHP, MySQL, firewalls, and server configurations.
- Strong verbal and written communication skills in English.
- Ability to work flexibly in a 24/7 shift environment.
- A strong background working with Linux servers and cPanel.
Job Type: Full-Time
Location: Nashik
If you meet the qualifications and are ready to contribute to a dynamic and growing team, we encourage you to apply!
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