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BriefCase

Technical Support Engineer Job in Apsc Infotech & Software Solutions Pvt Ltd

Technical Support Engineer

Apsc Infotech & Software Solutions Pvt Ltd 2 weeks ago
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Job Summary

Technical Support Engineer

Job Description:

We are seeking a motivated and skilled Technical Support Engineer with a strong background in web hosting and Linux servers. The ideal candidate should have at least 1-2 years of experience in a web hosting company and be capable of resolving technical issues with professionalism and efficiency.

Key Responsibilities:

  • Provide excellent customer support via chat and email, addressing and resolving client issues promptly.
  • Demonstrate technical expertise in managing Linux and Windows environments, including control panels like cPanel and Plesk.
  • Troubleshoot and resolve issues related to Windows/Linux servers, IIS, Apache, emails, MySQL/MSSQL, WHM/WHMCS.
  • Regularly monitor servers to ensure stable service operations and perform necessary maintenance.
  • Offer solutions and guidance for issues related to email configurations, databases (MySQL/MSSQL), Apache, PHP, IMAP/POP3, firewalls, and other server-related concerns.
  • Manage and support cPanel and Plesk control panels effectively.
  • Perform proactive server monitoring and support tasks, ensuring services remain up and running without disruptions.
  • Provide timely and professional customer support, ensuring that technical issues are resolved efficiently and accurately.

Requirements:

  • Minimum 1-2 years of experience in a web hosting company.
  • Linux Red Hat certification is preferred.
  • Strong proficiency with Linux commands and command-line operations.
  • Hands-on experience with cPanel & Plesk control panels.
  • Excellent troubleshooting skills, especially in resolving issues related to email, Apache, PHP, MySQL, firewalls, and server configurations.
  • Strong verbal and written communication skills in English.
  • Ability to work flexibly in a 24/7 shift environment.
  • A strong background working with Linux servers and cPanel.

Job Type: Full-Time

Location: Nashik

If you meet the qualifications and are ready to contribute to a dynamic and growing team, we encourage you to apply!
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

Apply Now
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