Cluster Operation Manager Job in Array Management

Cluster Operation Manager-Housing loan/ LAP *5-10 years of relevant work experience of working in operations function in an HFC or NBFC or Bank* Responsible for upholding the Company brand by managing, tracking, monitoring and driving closure of all pre and post disbursement conditions for the assigned cluster Interact with Credit /Sales/ Product/ IT and other key stakeholders for understanding business plans and aligning deliveries with these plans. Manage end to end Operations & Customer service at area level. Implement activities of Disbursement, Post Disbursement, Banking, Customer Service and Accounting of branches. Ensure the team provides appropriate support to sales and credit team with client queries on sanction & disbursal. Oversee implementation of efficient operational procedures across branches in the mapped cluster. Review and ensure completeness of loan disbursement docket during and after disbursement. Ensure the MIS and other related reports are periodically updated and shared with the Regional Operations Manager for analysis. Oversee adherence to the fulfillment of KYC requirements and loan application form from borrowers as per defined pre-disbursement checklist. Monitor the accounts for disbursement, collections, general receipts and initial payment accounts. Monitor OCR, revenue leakages, PDD tracking, and all customer grievances and resolution status. Vendor due diligence , empanelment and payout processing of commissions for the services rendered. Monitor all process and checklist compliances and ensure adherence to the same. Support risk and audit with data requirements and ensure that process deviations are zero. Mentor and guide the branch operations team for attainment of set targets and on discipline, process compliance and adherence to company's rules and regulations. Monitor productivity level of branch operations team ensure periodic branch visits for supervision and better oversight. Assess the training and development needs and collaborate with HR, Regional Business Head and Operations team to ensure delivery of the same