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BriefCase

Technical Support Engineer Ll Job in Aryaka Networks

Technical Support Engineer Ll

Aryaka Networks 4+ weeks ago
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Job Summary

The Role: Technical Support Engineer II

Are you a networking enthusiast with a passion for solving complex challenges? Do you excel at delivering top-tier technical support and fostering positive customer relationships? Aryaka has an exciting opportunity for you to join our team!

Qualifications

  • Bachelor s Degree in Computer Science, Information Technology, or related field.
  • 2 4 years of experience in the Networking Industry.
  • Customer-facing experience is a plus, preferably with TAC expertise.

Responsibilities

  • Act as a team player with a positive attitude.
  • Provide pre- and post-sales technical support, troubleshooting, and best practices to customers via phone, email, and web.
  • Manage support cases, ensuring timely resolution and follow-ups.
  • Utilize fault isolation and root cause analysis to address technical challenges.
  • Reproduce customer issues and qualify critical problems.
  • Publish Technical Support Bulletins and maintain the Knowledge Base.
  • Collaborate with cross-functional teams (Development, Sales, QA, Marketing) to enhance customer experience.
  • Review and contribute to user documentation, including manuals, troubleshooting guides, and training materials.
  • Offer on-call support as required.

Technical Skills

  • Solid understanding of networking fundamentals (TCP/IP, ARP, DNS, DHCP).
  • Proficient in routing and switching (OSPF, BGP, VLAN, STP).
  • Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE).
  • Knowledge of authentication protocols (Radius, TACACS) is a plus.
  • Familiarity with Windows and Linux environments.
  • Hands-on experience with products from Palo Alto, Cisco, Juniper, Fortinet, and Checkpoint.
  • Experience with remote access VPNs (e.g., Cisco AnyConnect, Pulse Secure).
  • Exposure to Cloud Security (Zscaler, Palo Alto Prisma) and cloud platforms (AWS, Azure) is an advantage.
  • Excellent written and verbal communication skills in English.
  • Willingness to work in a 24x7 rotational shift environment.

Key Objectives

  • Proactively diagnose and troubleshoot network issues for customer and Aryaka Core Networks.
  • Handle escalated cases, working with customers, engineering, and stakeholders to ensure swift resolution.
  • Mentor L1 engineers and assist with monitoring and diagnosing network-related issues.
  • Document solutions and contribute to the Knowledge Base.

What s in it for You?

  • Work with a global, fast-growing SD-WAN innovator.
  • Be part of a diverse and inclusive company culture.
  • INC. Magazine Best Places to Work (2020) recognition.

Qualification :
Bachelors Degree in Computer Science, Information Technology or similar.
Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires

Apply Now
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