Call Centre Executive Job in Asg Eye Hospital

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.

Other Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Minimum Graduate qualification.

Other Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Minimum Graduate qualification.