Global Application Support Head Temenos Core & Mobile Banking Job in Aspire Systems Digital Pvt Ltd
Global Application Support Head Temenos Core & Mobile Banking
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Title: Global Application Support Head Temenos Core & Mobile Banking
Location: Chennai, India
Job Type: Full Time
Experience:
15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS.
Job Summary:
Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services.
Required Skills & Experience:
- Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role).
- Hands-on experience in supporting Temenos SaaS environments is essential.
- Strong expertise in Temenos Transact and/or Infinity platforms in live operations.
- Familiarity with SaaS deployment lifecycle.
- Excellent understanding of banking operations, regulatory compliance, and audit readiness.
- Proven ability to manage support operations with data privacy and GDPR compliance.
- Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy).
- Skilled in incident, problem, and change management aligned to ITIL practices.
- Strong communication, customer handling, and crisis resolution skills.
- Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus.
Education:
- Bachelor s degree in Engineering, Computer Science, or a related discipline.
- ITIL certification is required.
- Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage.
Reporting Line:
Reports to: Global Head of Temenos Implementations
Why Aspire Systems?
Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape.
Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline
