Service Executive Job in Atcorp India Pvt. Ltd.

Basic Purpose of the Job:
To Perform hands-on on-site troubleshooting, service and repairs for satisfying Customers and to generate business opportunities / Sales through sales of parts.

Broad Areas of Responsibility:

• Provide on-site installation, validation and commissioning of instruments
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Provide on-site training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Create and maintain service information in the company enterprise database
• Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Misc. other duties commensurate with the capabilities of a Field Service Engineer