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BriefCase

Hiring For Assistant Manager - Service Delivery Operations Job in Atria Convergence Technologies

Hiring For Assistant Manager - Service Delivery Operations

Atria Convergence Technologies 4+ weeks ago
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Job Summary

Requirement:


Position: Assistant Manager - Operations (Sales & Service Delivery)

Location: Rajahmundry & Kakinada

CTC: As per Industry Standards

Notice: 30 Days


Education

Masters/Bachelors/Btech Degree or Equivalent

Work Experience

1. Should have Minimum 3 years experience in a consultative environment preferred

2. Should have Minimum 3-4 years of experience in a managerial role handling large teams

3. Experience in rollout and maintenance of telecom infrastructure & Sales

4. Should possess strong market Intelligence/Industry knowledge or experience

5. Ability to handle large teams and handle multifunctional projects

6. Must possess Strong interpersonal abilities

Must have Strong negotiation, communication & presentation skills


Role Description:


Service Delivery

1. Complete Responsibility of monitoring and driving Operations SIA at Branch Level

2. Drive implementation of operational policies and procedures at Branch Level.

  • Monitor performance of branches and ensure high productivity levels.
  • Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures.
  • Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
  • Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
  • Monitor and track implementation of BONU and BONT for existing network and customers.
  • Support rollout of new platforms like GEPON
  • Provide support to Community Projects in respective zone
  • Provide support to Corporate customers in respective zone
  • Responsible supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
  • Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
  • Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.
  • Responsible for timely execution of special projects/ up-gradation assignments.

    • 15. Establish measure of performance and monitor performance of Operations staff

    16. Design and implement customer Relationship management strategy with a view to increase customer retention.

    17. To liaise with corporate contacts, build and develop relationships


    Sales:

    1. To ensure Achievement of budgeted Gross Adds, ARPU & Revenue targets as per AOP.

    2. To acquire High ARPU subscriber base by maintaining higher level of Customer Satisfaction

    3. Review enquiries on a weekly basis and visit 10% of all enquiries with Sales team

    4. Submit periodic market intelligence report to Head Retail Business on Market trends, Contemporary Products and Competitors practices

    5. To manage the team of Sales Executives for daily business operations and their growth planning

    6. To penetrate business opportunities from existing N/w areas

    7. To ensure adequate brand visibility across assigned territory

    8. Recruitment & retention of Sales Team, identifying channel partners and driving channel sales teams for retail sales/Enterprise sales.

    9. Process & document compliance while performing business operations

    10. To demonstrate ability for next level & content of leadership

    11. To plan and rollout network in coordination with network team as per business requirements in the potential Areas.

    12. To liaise with corporate contacts, build and develop relationships


    Interested Candidates can share their profiles on [email protected]


    Thanks & Regards

    Vasavi.Ch

    Team HR

    7799928571



    Salary : 5,00,000 - 7,50,000 P.A.
    Qualification :

    Education-

    UG:Any Graduate in Any Specialization

    PG:Any Postgraduate in Any Specialization

    Doctorate:
    Experience Required :

    5 to 9 Years

    Vacancy :

    2 - 4 Hires

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