Customer Success Manager Job in Autorabit

Job Role:

• Proven experience in a Customer Success Manager (CSM) role in aSaaScompany, inclusive of both ongoing customer value-oriented efforts, as well as renewals and commercial ownership.
• Minimum 3+years using Salesforce. Admin or Developer certification preferred but not mandatory.
• Experience in DevOps, Continuous Integration, and Release Management for Salesforce preferred.
• Experience with CI/ CD, ALM Integration, CRM, SCM, VCS, Release Automation, Branching Strategy, Sprint, Agile, DevOps
• Willing to travel for onsite customer meetings. 80/20 home to travel ratio.
• Excellent oral and written communication loves building strong customer relationships.
• Comfortable answering technical questions during demos, training sessions, and webinars.
• Previous experience in creating/maintaining a user community or certification program desired.
• Skilled at creating documentation, KB articles, email templates.
• Experience in using Office 365 Tool Suite, especially PPT, WORD, EXCEL.
• Familiarity with Support tools likeZoHo, Zendesk, TFS, Jira, Strikedeck, ChurnZero.
• Can work with little supervision, is goal-driven, a self-starter, able to understand complex IT-related concepts.

Roles and Responsibilities:

• Work with assigned accounts to ensure accountability for your customers success.
• Drive retention and growth, including upselling, among all customers by understanding their business needs and helping them succeed.
• Oversee successful rollout of AutoRABIT to increase our customer Salesforce deployment efficiency.
• Establish a trusted strategic advisor relationship with each customer and drive the continued value of our products and services.
• Work in tandem with customer to ensure performance against key metrics and provide data analysis
• Advocate for our customer needs and share feedback cross-departmentally.
• Proactively manage account escalations with the appropriate internal stakeholders.
• Adhere to internal set controls.

Skills and Experience:

• At least 5 years of work experience in the high-tech industry.

Education:

• BA/BS degree preferred

Experience: 8+Years