L1 Salesforce Support Engineer Job in Autorabit

Job Role:

We are looking for a bright Support Engineer to provide enterprise-level technical support to our customers. This technician will provide support via phone, web, email, chat, and other channels as required. A background in engineering or IT support is required.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of the knowledge base, tech notes, and articles
• Flexible for rotational shifts for a 24x7 Support (including National Holidays & Weekends).

Requirements

• BS degree in Information Technology, Computer Science or equivalent
• Experience 2 to 3 Years.
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Good/Strong experience in Salesforce.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Eligibility: B.Tech/B.E, M.Tech, MCA, MS/M.Sc.(Computer Science)