Collections Manager Job in Auxilo Finserve

Position: Collections Manager

Location: Delhi

Qualification: Graduate

Experience: 3 to 6 years

Job Description:

We are seeking a Collections Manager to manage the collections and recovery process for our Education Loan portfolio in the Delhi NCR region. You will be responsible for achieving collection targets, overseeing field recovery executives and agencies, and ensuring smooth coordination between teams for efficient loan recovery.

Key Responsibilities:

• Collections Management:
  • Manage collections and recovery efforts for the assigned Education Loan portfolio, ensuring monthly and quarterly collection targets are met across early and late buckets (both soft and hard collections).
• Field Recovery Oversight:
  • Oversee and guide field recovery executives and third-party recovery agencies to ensure effective collection efforts.
  • Monitor and manage the performance of field teams, ensuring that they adhere to recovery strategies and targets.
• Portfolio Analysis & Risk Mitigation:
  • Conduct regular portfolio analysis to track delinquency trends and identify potential risks.
  • Take proactive steps to mitigate delinquencies and improve recovery rates.
• Collaboration & Coordination:
  • Coordinate with internal teams, including credit, operations, and legal, to ensure timely settlements, repossession (if applicable), and legal action on chronic defaulters.

Key Qualifications & Skills:

• Strong understanding of soft and hard collection processes, skip tracing techniques, and field management.
• Good knowledge of the local market and geography, along with a sound understanding of the legal processes involved in loan recovery.
• Excellent communication, negotiation, and people management skills to effectively manage multiple recovery agencies and field teams.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.