Salesforce - Analyst Job in Auxilo Finserve

Salesforce Analyst

Location: Mumbai

Experience: 5 to 7 Years

Qualification: Graduate

Employment Type: Full-time

Job Description

We are seeking a skilled Salesforce Analyst to act as the key interface between business stakeholders and technical teams, translating business requirements into efficient Salesforce solutions. The ideal candidate will provide ongoing support, optimize Salesforce processes, and ensure platform integrity and user adoption.

Key Responsibilities

• Serve as the primary liaison between business users and technical teams to gather, analyze, and translate business needs into Salesforce solutions.
• Provide Salesforce support including troubleshooting user issues, managing profiles, roles, permissions, and resolving system incidents promptly.
• Analyze existing business processes, identify inefficiencies or gaps, and recommend improvements leveraging Salesforce capabilities.
• Partner with stakeholders to define and document user stories, acceptance criteria, and detailed process flows.
• Manage Salesforce platform configurations ensuring data integrity, security, and system automation through workflows, approvals, validation rules, and flows.
• Conduct user training sessions, create comprehensive documentation, and deliver ongoing support to maximize Salesforce adoption.
• Collaborate with developers and third-party vendors to coordinate system enhancements, customizations, and integrations.
• Perform regular system audits, manage release cycles, and ensure compliance with company governance and security policies.
• Monitor Salesforce performance and usage metrics, and provide actionable insights to business teams for continuous improvement.

Required Skills and Qualifications

• Graduate degree in any discipline.
• 5 to 7 years of experience working with Salesforce in an analyst or support role.
• Strong understanding of Salesforce platform capabilities including Security, Profiles, Roles, and Permission Sets.
• Experience in managing Salesforce workflow automation, validation rules, approval processes, and Flows.
• Ability to analyze business processes and translate them into scalable Salesforce solutions.
• Excellent communication skills to collaborate effectively with cross-functional teams.
• Experience conducting user training and creating user documentation.
• Familiarity with Salesforce release management and compliance requirements.
• Proactive problem-solving skills and ability to work independently.

Why Join Us?

• Be part of a dynamic team driving digital transformation and business efficiency.
• Work in a collaborative environment with opportunities for continuous learning.
• Impact business processes through innovative Salesforce solutions.

If you are a detail-oriented Salesforce professional who enjoys bridging business and technology, we want to hear from you!