Csm Manager Job in Avalara Inc
Csm Manager
Avalara Inc
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
- Proven experience as a Manager and leading a Customer Success team or Renewals role, preferably in a software or subscription-based industry. Strong communication and interpersonal skills.
- Experience working North America customers is mandatory
- Detail-oriented with the ability to manage multiple tasks and priorities.
- Familiarity with CRM tools and customer success platforms.
- Willingness to learn, collaborative, comfortable with ambiguity / changing priorities as part of the start-up culture
- Demonstrates customer empathy and customer centric approach
- Experience collaborating with cross functional teams to support joint outcomes through customer lifecycles
- Demonstrated ability to communicate effectively via oral & written formats: PowerPoint, Excel skills are a must especially with multiple stakeholders / personas
- Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric
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