Cloud Support Engineer Job in Aventra Digital Pvt. Ltd.

Related Work Experience:- 2 - 8 Years of experience in managing production operations Experience Required: Prior experience in working on Azure (Deployment & Implementation) L1/L2 Technical Support: 2 - 4 years working experience. L3 Technical Support: 5 - 8 years working experience. Key Responsibilities:- Implement, the cloud architectures defined by the Solutions Architect on Azure Cloud Platform. Be part of the team that supports customers Cloud deployments in 24x7 operational support system L1/L2 - Monitor customers production infrastructure in 24x7 rotational shifts L3 DevOps continuous improvement, normal working hours and on-call for problem escalations. Improve monitoring and alerting systems by appropriate usage of automation tools Prepare customers monthly operational reports and present them at a scheduled frequency Lead and guide the team in identifying and implementing new technologies Work with off-the-shelf/open source tools to manage our infrastructure reliably, and with resiliency in the face of unexpected behaviors, including tools like Chef, scripting languages, etc. Maintain and enhance existing enterprise infrastructure Skills & Competencies:- Strong Windows /Linux systems administration skills Migrating and architecting complex multi-tier applications to private or public cloud infrastructures Communication skills - Verbal and written to update customers and internal teams on issues, escalations and RCAs Good knowledge of ISO27001 and ITIL best practices and to operationalise it. Ability to communicate the architecture in visual form to customers and internal teams