Expert Manager, Process Excellence Job in Bain & Company

What Makes Us a Great Place to Work:

At Bain & Company, we are consistently recognized as one of the world's top employers, thanks to our One Bain culture, which celebrates diversity, inclusion, and social responsibility. We proudly hold the #1 spot on Glassdoor's Best Places to Work list and have maintained a top four ranking for the last 13 years. We believe that collaboration, diversity, and inclusion are the cornerstones of building exceptional teams. We focus on hiring individuals with exceptional talent and potential, creating an environment where you can grow both professionally and personally. We are publicly recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign as a top employer for diversity, inclusion, women, LGBTQ employees, and parents.

Who You ll Work With:

You will be joining our Process Excellence team within the Enterprise Technology practice, focusing on end-to-end technology and digital transformations for priority clients. As part of this team, you will collaborate with driven, curious Bain staff and work alongside teams in technology delivery, architecture, design, and software development. Your role will involve engaging with leading companies across various industries, helping them define and implement their business transformations while learning from a diverse, innovative team.

What You ll Do:

Mission

In this role, you will be responsible for supporting the new ERP guild, managing a cross-functional team that delivers services, solutions, and products on time and within budget. You will develop processes to evaluate, understand, and mitigate business risks in client solutions, while preparing and presenting ERP strategy and implementation capabilities alongside Bain partners for large-scale ERP transformation projects.

Essential Functions

Leadership & People Management:

• Mentor a high-performing technical team capable of delivering ERP transformations successfully.
• Oversee staffing within the ERP Guild, ensuring the right technical expertise is allocated to each case.
• Implement financial strategies aligned with project goals, contributing to the overall organizational success.
• Leverage technical expertise to improve the team's market positioning and competitiveness.
• Stay current on industry trends and emerging technologies to keep the ERP team innovative.

Project Management:

• Implement risk management strategies to mitigate potential issues during the project lifecycle.
• Collaborate with key stakeholders, including executives, department heads, and end-users, to understand and meet business requirements.
• Manage the day-to-day project interface between your technical team, the general consulting team, and the client.
• Prepare and finalize project deliverables, including reports, workshop materials, and business proposals.
• Engage in broader program management activities, such as reviewing and maintaining project plans, actions, and risk logs, leading project meetings, and following up on agreed actions.

About You:

Education:

• Required: Bachelor s degree in Computer Science, Project Management, or Management Information Systems.
• Preferred: MBA or Master s degree with courses in digital/tech transformation.

Experience:

• 8+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and ERP implementation.
• Preferred: Experience in the Healthcare or Hospital industry.
• Experience managing large-scale ERP implementations (preferably SAP).
• Expertise in explaining S/4 or Oracle Healthcare processes for Finance, Procurement, Supply Chain, etc.
• Experience working with multiple vendors and understanding Agile software delivery practices.
• Fluency in English (both written and spoken).

Knowledge, Skills, and Abilities:

• ERP platforms expertise (e.g., SAP, S4/HANA), with proficiency in designing and architecting ERP solutions.
• Strong technical skills in relevant technologies, including SQL, database management systems, cloud platforms (AWS, Azure), and programming languages.
• Proven experience in managing scope, quality, and issues while delivering projects within budget and on time.
• Ability to work at a senior level within large organizations, building credibility and trust with key clients while using change management techniques to ensure sustainable ERP transformation outcomes.
• Willingness to travel abroad, accounting for approximately 80% of the time.
• Strong verbal and written communication skills, with a focus on effective collaboration.
• Exceptional organizational and problem-solving skills to ensure successful client engagements.
• Proven collaboration skills to manage a cross-functional team of experts and digital consultants, fostering cooperation, guidance, and ensuring successful execution of project tasks and objectives.

Why Bain & Company:

At Bain, we believe the success of our team is driven by a workplace that encourages personal and professional growth. We offer an environment where you can work alongside talented individuals, contributing to meaningful projects and making a real impact. Bain's commitment to diversity, inclusion, and collaboration creates a culture that empowers you to be your best. If you're ready to lead transformative ERP projects and help shape the future of our clients, Bain & Company is the place for you.