Senior Customer Support Specialist Job in Beo Software Pvt. Ltd.

Senior Customer Support Specialist Kochi

Job Summary

We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you.

Key Responsibilities

• Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools.
• Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software.
• Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency.
• Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues.

Desired Candidate Profile

• Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy.
• Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems.
• Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently.
• Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment.

Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.