Business Manager - Collection & Retention Job in Bharti airtel limited

Business Manager - Collection & Retention

Bharti airtel limited 4+ weeks ago

• Mumbai, Maharashtra
• Not Disclosed
• Full-time

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Job Summary

Job Responsibilities

Ensuring hygiene at contact center (Manpower Forecasting, availability through right hiring, Training and measuring Quality in all aspects). Monitor the center against agreed KPIs and implement / monitorimprovement plan.To ensure timely Response and Resolution along with Quality to drive first time right customer service.To act as point of reference / support for potential product issues, Operational fixes, sensitive and difficult interactions with customersAbility to deep dive on complaint reason to derive root cause analysis and recommending process fix to the teams.Effectively and timely resolution to customer issues.Revenue impact by Retaining potential churn threat customers, and upgrading customers to higher plans
Skills Required :

Understanding of collection/retention processes

Passion for people andcustomerserviceis must

Result-oriented, Multitasking, Persuasive, Precision,customerfocus, problem solver, Process oriented, e

Experience Required :

4 to 12 Years

Vacancy :

2 - 4 Hires

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