Tsm Job in Bharti airtel limited

Job Responsibilities

• Manage a team of Telesales executives & field workforce
• Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield and penetration.
• Actively conduct weekly call monitoring to determine performance gaps and provide feedback to individual Supervisors and Telesales Representative
• Lead and define operational efforts to simplify and enhance the customer experience.
• Partner with Operations to develop and deliver ongoing training for telesales executives which result in strong and effective sales skills bench strength.
• Identify and implement ways to increase productivity and performance of the Center.
• Design and execute programs and practices that motivate and recognize employees
• Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled.
• Effectively utilize operational processes, data, reports and programs to maximize department, campaign and individual results.
• Interface with other departments to identify and implement process improvements.
• Handle escalations as required within a 24 hour SLA and sooner if required by management