Client Success Manager - Rcm Job in Bikham Private Limited

About Bikham:

Bikham, launched in 2005 is a leading provider of Revenue Cycle Management (RCM) solutions for healthcare organizations. We are dedicated to helping our clients optimize their financial performance by streamlining their revenue cycle processes. Our innovative technology and dedicated team of experts are committed to delivering exceptional results for our clients.

Position Overview:

As a Client Success Manager specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients. You will serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service.

Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
• Account Management: Proactively manage a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services.
• Client Onboarding: Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
• Client Training: Provide training and education to clients on our RCM solutions, helping them maximize the value of our services.
• Performance Monitoring: Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
• Issue Resolution: Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
• Client Feedback: Gather client feedback and insights to drive product improvements and enhancements.
• Client Communication: Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices.
• Renewals and Upselling: Work to renew client contracts and identify opportunities for upselling additional RCM services or solutions.
• Reporting: Generate and present reports on client performance, trends, and ROI to both clients and internal stakeholders.

Qualifications:

• Bachelor's degree in Healthcare Management, Business Administration, or a related field (Master's degree preferred).
• Proven experience (3+ years) in client success, account management, or a similar role, preferably in the healthcare or RCM industry.
• Deep understanding of revenue cycle management processes and healthcare billing.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional client service.
• Strong organizational and project management abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.

Why Bikham?

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge RCM technology.
• A dynamic and supportive work environment.
• Career growth and development opportunities.
• Make a meaningful impact on the healthcare industry.

If you are a client-focused, results-driven professional with a passion for revenue cycle management, we encourage you to apply for the position of Client Success Manager at Bikham. Join our team and help healthcare organizations optimize their financial performance through effective RCM solutions.

Bikham is an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming environment for all employees.