International Call Center, Outbound Voice Process, Telecaller, Sales Job in Black And White Business Solutions

Free Job Placement

Looking out for candidates who can join Immediately, International Voice Process.

Freshers salary 18k to 35k + Incentives.

One day Interview Process,....easy selection..

2022 freshers can apply..

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.
• Candidate should possess excellent oral and written communication skills
• Candidate with good customer service skills would be preferred
• Candidate should have 0-5 year of experience in Customer Support Voice Process.
• Prior experience in Customer Service industry will be an added advantage.
• Should be open to work in Night shifts / Rotational Shifts.
• Candidates with backlogs/arrears in their degree are not eligible
• Responsible for dealing with Domestic & International Clients
• Responsible for dealing with Clients Queries.

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Location: Bangalore