Analyst, Client Support Job in Blackrock

Analyst, Client Support

Location: Bengaluru, Karnataka
Team: Fund Accounting

About this Role

As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders.

You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience.

This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth.

What You ll Be Doing

• Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms.
• Communicate proactively with internal team members to provide project status updates and flag potential roadblocks.
• Accurately track requests received via Client Support and Client Relations inboxes.
• Retrieve vital documentation from Fund Manager Web Portals.
• Maintain up-to-date Fund Manager contact details within internal systems.
• Ensure the quality and integrity of data within internal systems.
• Follow standard communication procedures to obtain key information from external parties (General Partners).

What You ll Bring to Us

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.).
• 1-2 years of experience in an administrative or client support role preferred but not mandatory.
• Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus.
• Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones.
• Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders.
• Excellent written and verbal communication skills in English.
• Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods.

Our Benefits

We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most.

Our Hybrid Work Model

BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees.

About BlackRock

At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation.

This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.