Service Desk Job in Blenheim Chalcot

Service Desk

📍 Location: Navi Mumbai, India

🏦 Division: Managed Services

🕓 Type: Full-Time | On-Site

Are you torn between the excitement of startups and the stability of corporate life?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve user experiences? If so, we want to hear from you!

About Us

Our portfolio business is a leader in digital transformation and innovation in the public services sector. With over 20 years of trusted partnership with governments, local authorities, and organizations nationwide, our mission is to empower clients to deliver exceptional public services by fully leveraging technology and data.

About Blenheim Chalcot

As part of the global venture builder Blenheim Chalcot, we benefit from over 25 years of expertise in creating and scaling SaaS businesses powered by Generative AI. With 60+ ventures across financial services, education, health, and marketing, and a global ecosystem including Scale Space in London, the Rajasthan Royals in Mumbai, and a go-to-market base in Austin we provide world-class talent, tools, and support to accelerate growth and innovation.

Our Values

• Partnership: We become one team with our clients, helping them navigate change with agility.
• Integrity: We care deeply, going beyond the brief to make a real difference.
• Innovation: We design effective solutions by combining the right technologies and services.
• Passion: We are dedicated to public services and improving people s lives.

The Role

This is a unique opportunity for experienced professionals to advance their career by playing a key role in establishing and developing a Centre of Excellence that drives efficiency, standardisation, and automation. You will collaborate closely with teams in Navi Mumbai and London and gain hands-on experience in a fast-paced environment.

Key Responsibilities

• Manage the ICT Service Desk by accurately recording all incidents, service requests, and Requests for Change (RFCs) received via phone or email into the Service Management Tool (SMT).
• Communicate effectively with users through phone, email, and intranet channels.
• Deliver high-quality customer service by taking ownership of incidents and resolving issues promptly.
• Participate actively in IT service improvement initiatives.
• Provide technically accurate and timely solutions to users.
• Maintain the accuracy of SMT databases, including user information and relocations.
• Update and expand the Knowledgebase with helpful articles and documentation.
• Keep users regularly informed about the status of incident resolutions.
• Liaise with external maintenance suppliers as required.

Opportunity

This role offers an excellent platform to take your career to the next level by helping establish a Centre of Excellence. You will work collaboratively across multiple teams and geographies to enhance service delivery and business efficiency.

About You

The ideal candidate has experience in customer service, preferably in IT support, and a strong problem-solving mindset. You bring:

• Proven experience working in a customer service environment, ideally IT-related.
• Strong problem-solving skills and a positive, analytical approach to process and performance improvement.
• Ability to diagnose technical faults quickly and accurately via phone and remote assistance tools.
• Good knowledge of Microsoft Windows operating systems, hardware, systems software installation, and support.
• Understanding of PC hardware components, peripherals, and common business applications such as Microsoft Office suites, web browsers, and Microsoft Exchange email clients.
• A resilient, inclusive mindset with the ability to lead complex projects involving multiple stakeholders and make effective decisions.

Recruitment Process

We follow a rigorous but respectful recruitment process to attract the best talent. This role requires office-based presence 5 days a week in Navi Mumbai, with flexibility to support personal commitments. We believe in continuous collaboration to foster community and growth.

Ready to help shape the future of public services through technology? Apply today.