Technical Support Engineer Job in Blue Copper Technologies

Position : Technical Support Engineer (2-4 Years in Support)

We are looking for a bright Technical Analyst to provide enterprise-level technical and operational support to our customers. Background in engineering or similar is a must.

• Proactive resolution & troubleshooting of customer queries.
• Technical & Software Product & Solution Support.
• Business & Operational Support.
• Software Support & Maintenance.
• Software Product & Solution Testing.
• Product & Business Documentation.
• Client Communication.
• Data Analysis & Reporting.

• Common operating systems: Fair understanding of any two of these - Linux, Windows, Android & iOS.
• Programming languages: OS level Scripting language like Shell Scripting, Batch Programming etc.
• Able to deliver services on a 24x7 basis as per US shifts.
• Database: Fair understanding of any two of these - Oracle, MySQL, MS SQL Server, MongoDB.
• Configuring and Basic Testing Knowledge of Software Products.
• Fair understanding of Software Engineering Lifecycle.
• Fare understanding of Issue Management.
• Excellent communication and presentation skills.
• Basic understanding of Monitoring system and Alerts.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Good knowledge of Office Products (spreadsheet, presentation etc.).
• Ability to work both individually and with teams.
• Educational Qualification: BTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA).