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Service Delivery Executive Job in Blue Star

Service Delivery Executive

Blue Star 4+ weeks ago
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Job Summary

Service Delivery Executive

Department: Unitary Service
Location: Bengaluru

Job Purpose

The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI).

Key Responsibilities

  • Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs.
  • Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings.
  • Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits.
  • Data Management: Maintain accurate customer information and end-user data within the internal systems.
  • Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI).
  • Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners.
  • Market Feedback: Collect and report competitor insights and market trends to HQ.
  • Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations.

Key Skills & Competencies

  • Strong knowledge of UCPG products and service offerings.
  • Technical expertise in service operations and channel management.
  • Proficiency in vendor and dealer management.
  • Strong negotiation, presentation, and interpersonal skills.

Qualifications & Experience

  • Education: Diploma or B.E. in a relevant discipline.
  • Experience: 3 8 years in Service Delivery, Customer Support, or related roles.

Qualification :
Diploma or B.E. in a relevant discipline
Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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