Technical Consultant Plsql - Wms - Cloud Job in Blue Yonder Group

Job Description:

Blue Yonder( Formerly known as JDA Software) WMS Consultant (WMS Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive towards solutions and fixes. The Individual will work with region customers/stakeholders to roll out, support our designed products/solutions to efficiently satisfy business requirements while balancing complexity to ensure processes are supportable- and meet customer satisfaction. Individuals should be passionate about working with new technologies, products, and demonstrate the ability to learn quickly, have good interpersonal & communication skills verbal & written.

Job Responsibilities:

• Be able to understand customer raised issues and take appropriate actions to resolve the same Cloud /SaaS
• Own and resolve all cases for global customers, adhering to defined SLAs
• Document learnings and create knowledge articles for repeated cases
• Replicate and maintain customer environments
• Maintain knowledge of customer solution and customization
• Maintain a sense of urgency and swiftness with all customer interactions
• Act as Technical POC for all cases and ensure timely triage and assignment
• Coordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
• Utilize instant messenger and other tools to collaborate globally
• Ability to work in shifts and be flexible with the timings
• Meet organization and team level goals
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
• Interact with internal and external stakeholders and reports to management
• Identify areas of improvement and scope of automation on routine tasks or activities
• Undertake KT for customer transitions, validate transition checklist
• Help in meeting team level goals and be a team player
• Improve Customer Satisfaction through departmental metrics
• Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
• Identify areas of improvement and scope of automation on routine tasks or activities

MUST HAVE SKILLS:

• Knowledge of IT infrastructure
  • OS Windows, Unix
  • DB RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
  • Application Related WMS /TMS, Basics of SCM applications Architecture, Basics of Integration, Apache /IIS
  • Web-application:Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)
  • Cloud Infrastructure Enterprise, Cloud Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud Azure, AWS, etc.
  • Other ITIL, Application Support, Customer Management, problem-solving skills, MuleSoft, Salesforce
  • Miscellaneous Skills:
    • Excellent communication, Inter-personal, Analytical, and Problem-solving skills
    • Excellent organization and project documentation skills
    • Meticulous planning with attention to detail and multi-tasking skills
    • Has a background in Technical Support of enterprise applications or Development experience and demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)
• Knowledge of Blue Yonder( Formerly known as JDA Software) / other Warehouse Management and Transportation Management Solutions
• Hands-on experience on Integrator, MOCA Architecture, and MOCA Language
• Hands-On experience in product setup, configuration, customization, enhancement
• Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases
• Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java
• Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl, etc.
• Exposure to ITIL, Salesforce, Remedy, JIRA, and other ticketing tools

Domain knowledge: Understanding of the Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry-specific experience is a big plus.

• Conceptual knowledge on listed areas of functionalities in WMS Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports, WLM, etc

Platform: Working knowledge on Windows, UNIX (Solaris, HP, and AIX) OS

Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.

Education:BS/MS levelDegree/Professional qualification preferred

Desired Experience: 4-8 years

Location: Bangalore

Shifts: Flexible for Rotational Shifts (No Night Shift)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.