Java Solution Architect - (java, Oracle, Mongo, Kafka, Retail, Ecommerce) Job in Blue Yonder

Job Title: L2 Support Lead Cloud Native Microservices

Location: Pune, India

Company: Blue Yonder

Experience: 5+ years

Education: Bachelor s Degree in Computer Science, Engineering, or related field

About Blue Yonder

Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider, recognized by Glassdoor as one of the Best Places to Work. We specialize in cloud-native solutions that power intelligent supply chains and optimize commerce for some of the world s biggest brands.

We are seeking a highly motivated and hands-on L2 Support Lead to oversee production support for cloud-native microservices-based commerce solutions deployed on Azure and GCP.

Scope of the Role

You will lead and mentor an L2 support team, responsible for triaging production issues, resolving functional and technical defects, and working closely with cross-functional engineering teams. Your focus will be on delivering best-in-class support to global customers, while ensuring the team continuously enhances its technical capabilities.

Key Responsibilities

• Lead the L2 Support team, guiding associates in technical analysis, issue triage, and defect resolution.
• Act as a hands-on technical mentor, helping junior and mid-level team members grow their technical and product knowledge.
• Perform root cause analysis for functional and technical production issues, ensuring timely resolution.
• Support cloud-native microservices for Commerce customers, deployed on Azure and GCP.
• Participate in backlog grooming, sprint planning, stand-ups, and retrospectives, contributing to team direction and prioritization.
• Collaborate with product engineering teams, providing feedback and improvement recommendations from a supportability perspective.
• Ensure the team maintains strong documentation practices for knowledge sharing and future reference.
• Drive a continuous improvement mindset, identifying opportunities to enhance processes, automation, and response times.
• Foster a customer-first culture by ensuring timely, clear communication with internal and external stakeholders.

Technical Environment

• Languages & Frameworks: Java, Spring Boot
• Architecture: Microservices, Event-Driven, Multi-Tenant, Scalable, and Resilient
• Cloud Platforms: Azure & GCP
• Other Technologies: Kubernetes, Kafka, Elasticsearch, Cassandra, MongoDB, Snowflake
• Version Control & Deployment: GIT, Rest API, OAuth

What We re Looking For

• Minimum 5+ years of experience with Spring Boot and Kafka in production support or engineering roles.
• Proven experience leading small to mid-sized teams for technical and product support in a cloud-native environment.
• Strong hands-on knowledge of microservices architecture running at scale on cloud platforms like Azure, GCP, or AWS.
• Solid understanding of caching frameworks (e.g., Hazelcast, RabbitMQ).
• Experience with cloud deployment processes and monitoring solutions.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication skills to engage with global stakeholders.
• Understanding of product implementation processes and support best practices.

Good to Have

• Experience in working on Commerce or Retail solutions.
• Exposure to log aggregation and distributed tracing tools.
• Ability to script/automate repetitive tasks to improve operational efficiency.

Why Join Blue Yonder?

• Be part of a global, collaborative team working on innovative supply chain and commerce solutions.
• Work with the latest cloud technologies in a fast-paced, agile environment.
• Opportunity to mentor and shape the next generation of support engineers.
• Thrive in a workplace that values diversity, inclusion, and continuous learning.

Diversity, Inclusion, Value & Equity (DIVE)

At Blue Yonder, we embrace diverse perspectives and foster an inclusive culture where every voice is valued. We encourage applicants from all backgrounds to apply and contribute to our innovative, collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.