Technical Support Engineer - L2 Job in Blueoptima

Position: Technical Support Engineer - L2

Job Type: Full-Time
Location: Bangalore
Department: Technical Support

About BlueOptima:

At BlueOptima, our mission is to be the global leader in optimizing the performance of software engineers across all industries. Through our cutting-edge metrics in software development, we empower large organizations to build better software, faster and at lower costs. Our innovative technology pushes the boundaries of what s possible, making a real difference in software delivery.
With a global presence including offices in London, India, Mexico, the US, and Japan we are a diverse team of 120 people from over 20 countries. We foster a collaborative, open-minded environment where every individual can create their own success story in a high-performance setting.

Job Description:

As a Technical Support Engineer - L2, you will play a critical role as the senior technical leader between customer-facing teams, Product Management, and Engineering. You will provide deep technical expertise, troubleshooting complex issues, contributing to product development, and ensuring the smooth success of customer engagements. This role is highly dynamic and involves working closely with multiple teams, managing escalated support cases, coordinating new features and fixes, and creating internal best practices.

Key Responsibilities:

• Customer Success Support: Act as a technical lead for pre-sales, deployment, and support teams. Troubleshoot escalated support issues, replicate environments, and collaborate with engineering to resolve problems quickly and efficiently.
• Product Feedback & Roadmap Alignment: Actively participate in "road-testing" pre-release software, providing crucial feedback to Product Management, and helping ensure customer requirements are aligned with the product roadmap.
• Technical Exploration & Research: Lead deep technical investigations, such as benchmarking custom use cases, and prototype new features to improve the overall customer experience.
• Enablement & Knowledge Sharing: Contribute to internal documentation, including product capabilities and best practices, and deliver regular training sessions to technical teams to promote continuous learning.

Qualifications:

Core Technical Skills:

• Advanced Systems Administration: Expertise in Linux and Windows, including performance tuning, kernel parameters, and filesystem management.
• Scripting Skills: Strong proficiency in Bash, Python, or similar languages to automate complex tasks and gather detailed debugging data.
• Enterprise Storage: Experience with SAN, NAS, and related enterprise storage technologies and architectures.
• Disaster Recovery: Hands-on experience with data copy, replication, and disaster recovery solutions.
• Cloud Storage: Experience working with Cloud Object Stores like AWS S3, Azure, or Google Cloud.
• Virtualization & Containerization: Knowledge of Docker, IaaS, and PaaS technologies.

Additional Technical Skills:

• In-depth knowledge of version control systems (Git, Subversion).
• Familiarity with security concepts (Kerberos, SSL/TLS, LDAP).
• Advanced networking knowledge, including packet tracing and tuning.
• Understanding of Java concepts and integrations.

Experience & Education:

• 10-15 years of experience in IT, with a focus on Linux-based systems and enterprise environments.
• Bachelor s degree in Computer Science or a related field.

Soft Skills:

• Communication: Ability to explain complex technical concepts to both technical and non-technical audiences.
• Problem-Solving: Strong methodical troubleshooting skills and the ability to think critically in high-pressure situations.
• Customer-Facing Experience: Previous experience in customer-facing roles, with the ability to manage expectations and deliver results.
• Calm Under Pressure: A composed, professional demeanor even in high-stakes situations.
• Continuous Learning: Enthusiasm and curiosity to stay ahead of new technologies and industry trends.

Why BlueOptima?

At BlueOptima, you ll be part of a pioneering company with a mission to transform the way software performance is optimized. We value innovation, collaboration, and individual growth, offering a dynamic and high-performance environment where your contributions truly make an impact. If you re looking to advance your career while working with cutting-edge technology, BlueOptima is the place to be.