BriefCase
BriefCase

Bmc Remedy Itsm Consultant Job in Bmc Software

Bmc Remedy Itsm Consultant

Bmc Software 4+ weeks ago
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Job Summary At BMC, transformation is everything. Its how we fast track digital business for more than 10,000 customers worldwide92 of the Forbes Global 100 to be exact. And its what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own.
Were not new to IT solutions, but our attitude is. We have the clout of proven market leadership. But we also have the energy, optimism, opportunities, and private financial backing that makes us feeland actmore like a start-up that knows no limits.
For you, that means the chance to do more and be morenot only making incredible things happen with technology but also reinventing the BMC business right now.
A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. Thats BMC.
If you are excited about Professional Services Team in Consulting Services, this could be for you!
A BMC Remedy ITSM Consultant at BMC Software should:
  • Liaison with customer to understand the scope and owns all aspects of technical planning
  • Contributes to, and owns as appropriate, the analysis process and documentation deliverable including workshop facilitation and Gap Analysis
  • Creates solution design document with sufficient detail and manages design within the scope of the SOW and project goals
  • Owns all assigned areas of the build phase. Applies technical, education, and process knowledge and best practices to deliver consistent, high quality, production ready solutions.
  • Integrate Remedy with other BMC products and third-party applications.
  • Provides leadership and mentoring throughout the validation phase to ensure the customer fully vets the solution capabilities within the defined project scope.
  • Successfully moves the customer into production and provides post go live support
  • Work in and lead a team for deploying DSM solution at customers location or remotely
Ideal Qualities We Seekand How Youll Put Them to Use
  • Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
  • Provides on time, accurate and realistic status reports or input to status reports using standard templates.
  • Helps estimate the duration of role-specific activities.
  • Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
  • Seeks to identify and mitigate risks before issues arise.
  • Manages and delivers assigned responsibilities within scope and budget.
  • Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available.
  • Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities.
  • Maintains up to date training on BMC delivery methodology and applies it in all projects.
The Skills & Experience Youll Bring
  • 5-10 yrs Relevant Years BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Analytics/Smart Reporting, SSO)
  • Excellent presentation, documentation and communication skills
  • Experience with integration methodologies like AI, Web Services etc.
  • Experience on Java, JSP, Angular JS
  • Experience of working on various Operating Systems, and Databases
  • 3(+) Projects as Technical Lead.
  • 3(+) Production Solutions Implemented.
  • 3(+) Deployment(s) across Dev, UAT & Prod for full project life-cycle.
Please inbox your resume to [email protected]
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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