Assistant Manager - E Commerce Job in Bombay Dyeing
Assistant Manager - E Commerce
Bombay Dyeing
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Responsibility :
- Provides operational support to the Customer Service team while managing escalations and complaints.
- Manages KPIs for calls/ email interactions to develop the customer experience on and off-line. Debriefs with manager weekly and conducts monthly recaps.
- Monitors Order Processing Team, to ensure timely process of all orders/ returns, etc.
- Tests and/or troubleshoots new website evolutions and reports any bugs/ glitches as a liaison between our NY office and our Paris web team. Provides full follow up to ensure issues are resolved.
Qualification :
B.Com
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