Collection Officer Job in Bridging Technologies

Job Overview:

We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships.

Responsibilities:

• Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments.
• Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution.
• SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections.
• Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries.
• Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets.
• Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases.

Requirements:

• Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector.
• Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism.
• Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively.
• Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping.
• Time Management: Ability to prioritize tasks effectively to meet targets and deadlines.

Preferred Skills:

• Experience in US collections or healthcare collections (if applicable).
• Familiarity with debt collection regulations and best practices.

What We Offer:

• Competitive salary and performance-based incentives.
• A dynamic work environment with growth opportunities.

If you're a driven individual with a proven track record in collections, apply today to join our team!