Crm Executive Job in Browseinfo

Job Description

Experience:

Roles and Responsibility:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal databases with information about technical issues and useful discussions with customers.

• Monitor customer complaints on social media and reach out to provide assistance.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales and Marketing teams.

• Assist in training junior Customer Support Representatives.

Qualification and Skills:

• Experience as a customer support special or similar CS role.

• Familiarity with our industry is a plus.

• Experience using help desk software and remote support role.

• Understanding of how CRM system work.

• Excellent communication and problem solving skills.

• Multi tasking abilities.

• Patience when handling touch cases.

• Bachelors and relevant degree.