It Service Desk Engineer Job in Burns & Mcdonnell

Job Description: IT Support Specialist (Oracle & Ecosys)

Experience:

2-3 Years

Education:

Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred)

Job Description:

We are looking for an IT Support Specialist to join our team, responsible for supporting and maintaining Oracle databases and the Ecosys web-based application. This role requires a strong understanding of Oracle database concepts and the ability to perform technical troubleshooting, manage users and roles, and ensure smooth operation of integrated systems. In this role, you will be responsible for performing various database administration tasks, ensuring high availability and performance of the system, and providing technical support for Ecosys integration. You will work closely with both internal and external technical teams, including Ecosys Hexagon and USA counterparts.

Key Responsibilities:

SQL Queries & Database Administration:

• Perform SQL queries on the database for data retrieval, updates, and troubleshooting.
• Create and maintain users and roles in Oracle and Ecosys web-based applications, assigning appropriate privileges as necessary.
• Perform database tuning and performance monitoring to ensure efficient database operations.
• Handle alerts monitoring and troubleshoot any database-related issues as they arise.

Technical Troubleshooting & Integration Support:

• Provide technical support for integration-related issues between Oracle databases and the Ecosys web application.
• Troubleshoot and resolve any technical issues related to Oracle database performance and Ecosys system integration.
• Perform general troubleshooting for integration problems, escalating as necessary for advanced support.

System Configuration & Management:

• Install, configure, and upgrade Oracle server software and related products.
• Handle application and service start/stop processes for the Oracle and Ecosys applications.
• Complete project setup and project adjustments within Ecosys.

Collaboration & Communication:

• Interface with Ecosys Hexagon & USA counterparts for technical support, ensuring effective communication and resolution of issues.
• Collaborate with peers, co-workers, and managers to troubleshoot issues, share knowledge, and optimize systems.

General IT Support Duties:

• Maintain effective working relationships with peers, co-workers, and managers.
• Perform a wide variety of duties and responsibilities with accuracy and speed under time-sensitive deadlines.

Qualifications:

Experience:

• 2-3 years of IT support experience, with a focus on Oracle database administration and integration troubleshooting.
• Hands-on experience with Oracle database management and performing basic troubleshooting and tuning.
• Experience with Ecosys web-based applications is a plus.

Technical Skills:

• Strong knowledge of SQL and experience writing SQL queries for data retrieval and updates.
• Good understanding of Oracle core database concepts and the ability to perform basic database management and troubleshooting.
• Familiarity with Ecosys web-based applications, including user role management, system configuration, and troubleshooting integration issues.

Communication & Interpersonal Skills:

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in a team environment and maintain effective relationships with peers, co-workers, and external technical teams.
• Strong ability to work under pressure, handling time-sensitive issues and meeting deadlines.

Education:

• Bachelor's degree in Computer Science, Engineering, or a related technical field preferred.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work in a collaborative, fast-paced environment.
• Exposure to cutting-edge technologies and systems.
• Supportive team culture with opportunities for career growth and professional development.