Service Delivery Junior Specialist Job in Capgemini
Service Delivery Junior Specialist
Capgemini
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Summary
Job Title: Service Delivery Specialist
Role Overview:
The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives.
Key Responsibilities:
Service Delivery & Support:
- Provides services within the defined Service Delivery scope to meet specific KPIs.
- Assists in the delivery of procurement services to the business.
- Ensures daily tasks are completed accurately and within set timelines.
Stakeholder & Client Engagement:
- Maintains a proactive and professional working relationship with clients.
- Responds to client requests and inquiries promptly, ensuring customer satisfaction.
- Has a basic understanding of stakeholders within the assigned work perimeter.
Process & Compliance:
- Understands and follows the Purchase-to-Pay (P2P) process.
- Ensures compliance with established procedures and procurement policies.
- Identifies and participates in process improvement initiatives.
- Strives to simplify, standardize, and enhance operational efficiency.
Collaboration & Continuous Improvement:
- Works closely with team members to achieve common goals.
- Contributes to a positive and collaborative team culture.
- Shares knowledge and best practices to enhance team performance.
- Continuously seeks opportunities to improve client satisfaction and service quality.
Required Skills & Competencies:
- Basic knowledge of service desk operations and procurement processes.
- Strong organizational and problem-solving skills.
- Customer-focused approach with effective communication skills.
- Ability to work collaboratively in a team-oriented environment.
- Proactive mindset with a willingness to learn and contribute.
This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.
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