Senior Business Analyst Job in Carelon Global Solutions India Llp

JOB RESPONSIBILITY Duties and responsibilities: Review and Assign emails from the shared email to our production teams Research policies received with incorrect or missing broker information Processing new group loads (e.g., loading compensation structure) Processing annual renewals (e.g., changes to commission schedule) Cut and Paste verbiage in Salesforce which interfaces with the broker Unmask emails and updates critical fields Reviews hotline cases (phone inquiries and requires follow[1]up) Reviews and provides feedback on system problems and changes. Answers complex sales associate and/or broker inquiries. Prepares routine and ad hoc reports. Performs monthly payment audits. Researches issues, reviews payment history, and gathers data for response to legal or other high priority requests. Recommends and supports automated solutions to incentive data applications. Supports project work. Assesses and identifies issues and escalates as appropriate as well as supports internal controls. Possess strong analytical skills, organizational skills, attention to detail, excellent verbal and written communication skills. Must have adaptability to quickly adhere to the process and also assists decision makers in gathering the information. Partner with the business teams to oversee all service levels; work with stakeholders to provide guidance on future system opportunities and enhancements. Assists in developing training documentation and proactive identification of additional documentation needs. Identify process boundaries and develop opportunities to automate processes and functions. Conduct activity-based analysis of the system processes and to provide recommendations based on the findings. Ability to work as a liaison between business and product/development teams. Supports troubleshooting, root cause analysis and problem remediation QUALIFICATION Graduates having bachelor s degree with relevant experience. EXPERIENCE 5+ years of experience in Analyst role with 2+ years of experience in Sales Compensation Analyst role Experience in Financial analytical, and effectively leverage financial systems, tools, processes Experience with MS Office including Excel / PPT and word skills; Strong expertise in Microsoft Excel Preferred Health Care Domain experience SKILLS AND COMPETENCIES Minimum 5+ years of experience in Analyst role, with 2+ years in Sales Compensation Analyst role Must have ability to analyze, dealing with huge volume of data Knowledge in SQL, Excel data formulas, power point, word document Very good in verbal and written communication skills.