Process & Soft Skills Trainer Job in Caretel Infotech Limited

Process & Soft Skills Trainer

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Job Summary

Conduct Product Training batches
Ensure maximum throughput for each batch with minimal attrition
Ensure that Process training is delivered effectively within the stipulated timelines
Participate in calibration of Trainers, QAs and Grammar Coaches within team
Support Front Line Recruitment Teams to assess the quality of new hires
Analyze and report findings for Process Training batches
Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
Communicate with other Functions and Clients
Provide floor support, feedback, refresher and corrective training
Track and report improvement
Develop & implement a training calendar based on a robust training need analysis