Global Client Services Leader Job in Cargill India Private Limited

Job Purpose and Impact The Global Client Services Leader will provide leadership for end user workspace technology, service desk operations and field services support to optimize productivity and user experience across the organization globally. In this role, you will develop the strategy and roadmap for all global, regional and local support functions to create a seamless and reliable support experience that meets business needs and demands. This role will be fundamental in guiding and mentoring teams and managed service partners in the design, implementation and maintenance of reliable, secure and effective workspace technologies, and oversee effective service desk operations using the information technology infrastructure library framework to provide service management structure and discipline. Key Accountabilities Be the 'product owner' responsible for developing, collaborating, prioritizing and implementing a global end user services vision using agile, iterative practices and delivery. Develop and implement workspace technology strategies and roadmaps in collaboration with other information technology teams, business partners and vendors to support and secure devices and services in a complex global environment from production plants to office settings. Own and transform the help desk systems via self-service and modern information technology service management strategy, guiding the transformation from reactive incidents to proactive, predictive signals. Scale services via technology, not people, to support business expansion and optimize delivery costs. Monitor external technology changes and serve as a source of continuous innovation, facilitating speed-to market and competitive advantage while proactively identifying and pursuing opportunities to exploit new technologies to achieve key business objectives. Oversee the execution of a vigorous asset management strategy for both hardware and software assets, including software licensing. Drive the strategic vision for information technology service management maturity in all applicable areas. Provide mid-to long-term (three or more years) strategic leadership, development and talent management for multiple teams of directors and managers. You will develop mid- to long-term plans to optimize the organization, function or subfunction and the talent required to execute strategies in job area. You will inspire others by articulating the positive impact the organization can make, while creating an environment in which people know where they stand, including when they are performing poorly. Qualifications MINIMUM QUALIFICATIONS Bachelor s degree in computer science, information technology or in a related field; or equivalent experience Minimum 10 years of directly related work experience Minimum 7 years of supervisory experience PREFERRED QUALIFICATIONS Master's degree in computer science or information technology Minimum of 15 years of management or leadership experience in an information technology infrastructure role Prior experience in defining, creating and providing operational level support to meet service level agreements, operational level agreements, and standard operating procedures in support of a service catalog Experience in two or more of the following: networking, information security, helpdesk management, servers, computer or storage management