Service Info Developer 1 Job in Caterpillar

Job Description

Description

Job Requirements

Job Purpose:

• To develop and electronically author tooling information for delivery via the Service Information System (SIS) to dealers and customers worldwide.

Job Duties:

• Service Information Developers (SIDs) utilize the ACM (Advanced content management) system to develop and electronically author a variety of service information types used to operate, maintain and repair Caterpillar equipment. Assignments support both new and non current product design. Service information products that are produced by the Service information developers have significant impact on efficiency and profitability of dealer service operations.

• SID will have continuous interaction with Project leaders, Product design support Engineers and the use of a variety of corporate systems and resources.

Qualifications:

• Bachelors degree in Mechanical/Automobile engineering with maximum 1 year experience or equivalent accredited associate degree with maximum 2 to 3 years of experience.

Background / Experience:

• Experience in Servicing/ Maintenance/Trouble shooting/Technical writing in Earth moving industry or equivalent. Person worked with Caterpillar machines will be given first preference.

• Good knowledge in reading and interpreting Engineering drawings and familiarity in 3D modeling tools.

• Self driven, able to complete the task given with less supervision.

• Good mechanical aptitude, customer focus, initiative, planning & organizing with good communication skills and interpersonal skills.

Required Software skills:

• SGML, Epic editor, Canvas, Coral draw Pro-E/Creo, Vismockup.

Qualifications

Service

Job Duties:

Service information Developer-1 (SID-1) utilize the ACM to develop and electronically author a variety of service information types used to operate, maintain and repair Caterpillar Engines and/or Machines. Service information products that are produced by SIDs have significant impact on efficiency and profitability of dealer service operations.

Service Information Developers should have:

• Good knowledge of Caterpillar Service Information Development process, tools
• Complete understanding of NPI/CPI/PDT/Revision process
• Ability to work independently with product Groups to meet demands
• Understanding of service technician and field requirements

Service Information Developers will have continuous interaction with Project leaders, Product design support Engineers and the use of a variety of corporate systems and resources.

Qualifications:

Engineering degree in Mechanical or Electrical engineering with 2to 5 years of relevant work experience.

Background / Experience:

• People with very good written and oral language skills in English who can collaborate globally.

• Experience in development of technical documents Service manual / Operation and Maintenance Manual for Engines ,Tech products,

• Good knowledge in products like engines, different technologies used in earth moving, construction and mining machines.

• Good knowledge and understanding of tools that are required to check / adjust / rebuild the mentioned products.

• Self driven, able to be complete the task given with less supervision

• Service engineers for engines, machines, automobiles, heavy earth moving machines.

Required Software skills:

• ACM
• SGML (ARBORTEXT)
• Canvas
• Adobe tools
• CREO