Support Head Job in Cavitak Marketing Pvt Ltd.

Roles & Responsibilities

• Regular complaint allotment to all field engineers
• Daily team meeting and follow up on the complaints resolved by them
• Co-ordination for the Installation with Partners/Salesperson or PMM/Engineer/Customer through Email/telephone.
• Preparing AMC Paper for the customer renewal/new customer & doing coordination for same with Engineer & Customer on Email
• Regular Checking Report of RMA (Repairing Material Inward /Outward and escalation of repairing material through Customer/Partner/O.E.M
• Handling/Making Service Attended/Completed Call feedback report next day & Sending Monthly report to Organization with the Help of Anjali
• Handling/Making Service Attended/Completed Call feedback report next day & Sending Monthly report to Organization
• Maintaining material stock which helps in Installation like Screw,tape,drill machine & all so we cannot get hurdles while starting the installation.
• Looking Direct Sales Customer from Quote/billing/dispatched/payment follow up

Job Description

• Requirement of Support head, responsible for overall support and being responsible for maintaining and developing AMC Revenue.

Required Qualification: B.E. / MBA / MCA

Required Experience: 5+ Years

Base Location: Ahmedabad

Salary:Rs. 5 Lakh to 7 Lakh