Application Support Analyst Job in Chella Software Pvt Ltd.

Application Support Analyst

Chella Software Pvt Ltd. 4+ weeks ago

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Job Summary

Good understanding about SDLC and basic knowledge on MSSQL is required
Good written/oral Communication skills and Inter-personnel skills
Good Client facing skills
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

Qualification :
Fresher - B.E/B.Tech with good acadameic record.

Experience Required :

Fresher

Vacancy :

1 Hire

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