Senior Technical Support Engineer Job in Cleartrail Technologies Pvt. Ltd

Roles and Responsibilities:

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure
• Design highly available product deployment architecture, networking architecture and storage architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.

Skills:

• Candidates with experience in following
  • Linux / Windows Administrations
  • Routers
  • Switches
  • Load Balancers
• Candidates with certification will be preferred
• Hands on Experience in deployment and maintaining of Hardware Infrastructure including
  • Servers
  • Storages
• Experience of working in Network Security, implementation and configuration of Fire Walls
• Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
• Experience in performance monitoring using SNMP, WMI, SysLogs
• Experience in using monitoring tools like Nagios
• Excellent written, verbal communication and presentation skills
• Strong organizational skills and ability to work independently
• Willingness to travel
• Experience of working with End Users will be preferred