Technical Support Engineer Linux / Windows Job in Cleartrail Technologies Pvt. Ltd

Roles and Responsibilities:

• Walk the customer through the problem-solving process.
• Re-direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs to create repository for troubleshooting reference.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
• Contribute in creation and reviews of user documentation, product requirements documents, and other functional specifications.
• Assist with knowledge-sharing initiatives.
• Product release, training and documentation for customer.
• Maintaining and keeping customer database updated.

Skills:

• Candidates with experience in following
  • Linux / Windows Administrations
  • LAN technologies (Good to have)
  • Candidates with certification will be preferred
• Hands on Experience in deployment and maintaining of product staging Infrastructure including
  • Desktops
  • Servers
  • Virtual Machines
• Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
• Experience in performance monitoring using SNMP, WMI, SysLogs
• Experience in using monitoring tools like Nagios
• Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)
• Excellent written, verbal communication and presentation skills
• Strong organizational skills and ability to work independently.
• Experience of working with End Users will be advantage.