Vice President - Strategic Accounts (customer Success) Job in Clevertap Is Brought To You By Wizrocket, Inc.

Vice President - Strategic Accounts (customer Success)

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Job Summary

Own retention and growth of strategic accounts and collaborate with our sales team in account planning and developing growth opportunities
Ensure that our customers are receiving measurable business value from our platform and achieving their strategic business objectives
Serve as a trusted advisor to our customers, be a domain expert for them and ensure that they are adopting all key capabilities of our platform for their business use cases
Engage senior customer executives around our vision/ roadmap and collaborate with them on product co-creation and innovation initiatives to advance customer goals
Collaborate with the broader customer facing teams to ensure successful onboarding and training of new customers and act as a point of escalation for customers
Project manage all customer initiatives and cross-functional collaboration to ensure consistent customer communication and experience
Create customer success plans, lead adoption workshops and deliver executive business reviews to senior customer stakeholders
Champion the needs of our customers and create a feedback loop to our product, engineering and sales teams that improves our ability to serve our customers
Create frameworks, strategies and processes that will allow us to scale value realization, product adoption and customer experience across a large customer base
Recruit, develop and retain talent to create a world class CSM team and provide leadership that maximizes the potential of each individual in the team

B Tech in Computer Science and MBA from top tier university/ college
12+ years of experience in consulting, customer success or product management for a SaaS company (preferably in CRM/ Sales tech/ Mar tech space) or from strategy consulting firm in technology space
Experience of leading $1M+ customer engagements and delivering outcomes to customers
Experience of engaging c-suite customers for companies in India and also globally
At least 3 years of experience of leading a team of Success Managers/ Account Managers

Functional competencies: CleverTap product proficiency, Understanding of customer database, martech products, system integration, project management
Behavioral competencies: Customer centric, Business acumen, People leadership, Communication and Influence, Executive presence

Qualification :
B Tech

Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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