Customer Success Manager - Cyber Security Job in Cloudsek

Job Title: Customer Success Manager Cybersecurity

Location: Mumbai, Maharashtra, India

Department: Customer Success | Full-Time

About CloudSEK

At CloudSEK, we re on a mission to build the world s fastest and most reliable AI-driven cybersecurity technology. Founded in 2015 and headquartered in Singapore, we ve grown rapidly to become one of India s most trusted cybersecurity product companies.

Our proprietary AI and ML-powered platform offers real-time detection and resolution of digital threats across various internet sources. CloudSEK s product suite includes:

• XVigil: Digital Risk Protection Platform
• BeVigil: Attack Surface Monitoring Tool
• SVigil: Contextual AI for Supply Chain Risk Monitoring

We re proud recipients of multiple accolades, including:

• NASSCOM-DSCI Security Product Company of the Year
• NetApp Excellerator s Best Growth Strategy Award
• $7M Series A funding led by MassMutual Ventures

Join us as we redefine digital risk management across the globe.

Role Overview: Customer Success Manager Cybersecurity

We are looking for a Customer Success Manager (CSM) with a strong background in cybersecurity to manage strategic customer accounts and ensure they realize maximum value from CloudSEK s solutions. You ll be the primary point of contact for clients, combining your relationship management skills with technical cybersecurity expertise to deliver an outstanding customer experience and drive retention, engagement, and growth.

Key Responsibilities

Account Management

• Serve as the main liaison for a portfolio of strategic enterprise clients
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to align customer goals with product capabilities
• Visit clients at least twice a year to strengthen relationships and understand evolving cybersecurity needs

Cybersecurity Expertise

• Provide expert insights on threat intelligence, data leak prevention, and digital risk protection
• Act as a trusted cybersecurity advisor, interpreting threat data generated by CloudSEK s platforms
• Work closely with client security teams to optimize product usage and threat response

Customer Engagement

• Build strong relationships with key stakeholders including CXOs and CISOs
• Cultivate customer champions to support advocacy and referrals
• Deliver customized threat intelligence reports and collect feedback for continuous improvement

Revenue Growth and Retention

• Identify upsell and cross-sell opportunities within assigned accounts
• Drive on-time subscription renewals and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets are met
• Support the sales team with referrals and client expansion strategies

Product Adoption & Feedback

• Ensure 100% utilization of subscribed features and solutions
• Conduct regular configuration and usage reviews
• Gather client feedback and contribute to product roadmap planning

Operational Excellence

• Maintain accurate account records using CRM tools
• Share knowledge internally through documentation, training, and internal presentations

Ideal Candidate Profile

• 5+ years of experience in Customer Success, Account Management, or Cybersecurity consulting
• Strong understanding of cybersecurity principles, digital risk management, and threat intelligence
• Excellent communication and relationship management skills
• Proven track record in driving customer satisfaction, retention, and account growth
• Ability to manage multiple accounts and prioritize tasks effectively
• Tech-savvy, detail-oriented, and driven by customer outcomes

Bonus Points If You Have

• Experience conducting onsite meetings and business reviews
• Knowledge of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics
• Experience analyzing cyber threats and delivering value-based recommendations

Perks & Benefits at CloudSEK

• Competitive compensation and performance incentives
• Flexible working hours and a vibrant office culture
• Free food, unlimited snacks, and beverages
• Regular team events, music sessions, and creative showcases
• An opportunity to make a real-world impact in a fast-scaling cybersecurity company

Join CloudSEK Empowering the Future of Cybersecurity

If you're a customer-focused professional with a passion for cybersecurity and client success, we d love to meet you. At CloudSEK, your work will protect global digital assets while you grow with a world-class team.

Apply now and be part of our journey to secure the digital world.