Technical Support Associate Job in Codemax It Solutions Pvt Ltd
Technical Support Associate
Codemax It Solutions Pvt Ltd
4+ weeks ago
- Margao, South Goa, Goa
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities:
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced.
- Provide remote support delivery and perform problem cause analysis.
- Collaborate with colleagues and other internal organizations to provide support service.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via Skype, email, and chat.
Required Skills & Expertise:
- Preferably up to 2 to 3 years of experience in a Technical Support role.
- Working knowledge of APIs and their integration.
- Proficiency in JavaScript or PHP (Laravel)
- Hands-on experience with MySql and the ability to work with it.
- Ability to resolve urgent customer issues in the most timely and effective manner possible.
- Ability to work well in a fast-paced environment and demonstrable ability to handle various tasks with changing priorities.
- Ability to successfully solve problems and narrow down reported issues, identify root causes by debugging them, and find creative solutions to effectively address customer concerns.
- Knowledge of APIs and ability to work with them.
Preferred Skills & Expertise:
- Questioning/probing skills, as relevant to the issue and level of the issue reporter.
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Utilize available time efficiently in order to achieve effective and efficient results.
Experience Required :
2 to 3 Years
Vacancy :
2 - 4 Hires
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