Process Specialist - Data Job in Cognizant
Minimum Bachelor s degree or equivalent practical experience Required
Effectively address client queries with timeliness and accuracy.
Understand client requirements and ensure effect business delivery is achieved.
Provide relevant client specific statements and information as per the requests received.
Liaise with a set of extremely sensitive clients/internal groups/agent banks/Custodians and any other financial institutions to investigate and resolve breaks related to financial mismatches, unconfirmed trade bookings, missing trade bookings ,nonreceipts and payments and interest claims that are payable or receivable, missing/incomplete KYC or compliance documents etc.
Support the team in various adhoc tasks and activities assigned to the group.
Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
Knowledge Management:Review & update SOP as per the agreed frequency
Customer Relationship Management:Participate on the review calls with the Process owners
Liaise with all the clients, stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and noneconomical in nature.
Process Improvements and Process Adherence:Ensure SOP s are updated with the changes on an ongoing basis
Perform quality control checks in the process and ensure error free processing.
Support junior staff in resolving complex queries and tasks.
Support MIS and dashboard preparation tasks.
Highlight aging breaks/open tasks to Team leads / Managers on timePeople/Team:Train/guide new joinees in the process
Conduct cross trainings across teams /processes.
Actively participate and contribute to team initiatives:regular team meetings, presenting of thoughts Ideas, etc
Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.
2 - 4 Hires