Service Delivery Manager Job in Cognizant
Service Delivery Manager
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
Understanding of IPA methodology and the associated templates and roles and responsibilities
Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Participate in exploring solutions for problems and process bottlenecks
Actively contributes to change implementation initiatives on the floor
Reports issues related to problems/opportunities to transformation leaders
Play pivotal role in executing transformation governance model to build the continuous improvement culture
Should deliver client presentations, business development and presales support for continuous improvement and innovation.
Must have project managed 5 high impact Automation/Analytics end to end
Must have RPA automation life cycle management experience
Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
Must have experience in relevant domain & reputed KPO is preferred.
Must have 11 years of work experience with minimum 7 years of relevant experience
Must have excellent analytical, presentation & communication skill
Should be a self-starter
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