Trainee System Admin. (fields) Job in Colruyt Group

Field Service is mainly responsible for the deployment and management of all end-user devices (mainly PCs, Laptops), software installation and troubleshooting plus offer 1st/2nd line support for these services, through Incident Management for the various businesses within Colruyt Group.

• With respect to the operational support of desktop/laptop environment (1st line/2nd line support):
• - Actively taking part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 1/2 technical support for all Windows based (Win7/Win10)or MAC client machines
• - Record in details of all your actions using the incident management tool and methodology.
• - Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests
• - You will manage hardware stock, and inventory using in-house developed tools
• - Handling deployment of software(s) using SCCM
• - Handling rollouts across organization
• - Creation of new virtual PC using VMWare vSphere 6.x.
• - Coordinating with other technical teams for incident resolution
• - Creation of procedural documentation (Technical/Functional)
• - Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.

• o PC Hardware, and troubleshooting knowledge
• o Basic networking knowledge
• o Microsoft certification on Win7/10 operating system, or MAC(Optional)
• o Knowledge of ITIL framework (Optional)

• - A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.
• - Capability to work in a complex environment with lots of challenges and flexibility to changing environments.
• - Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, ) in English.
• - A self-driven individual who can think ahead takes proactive approach, quick learner and having a strong sense of ownership.
• - Be social and build easily professional relationships with people of all levels
• - Customer friendly yet be assertive (e.g. critical in non-standard requests)
• - Proficient in creating and maintaining data in Microsoft Word and Excel

• - 0-1 years of relevant and recent experience in Windows System administration (Win7/Win10/MAC)
• - Diploma/ Graduation/ Engineering Degree from a reputed institute