Sr. Project Manager Job in Commerce Pundit

Roles and Responsibilities:

• Build and maintain productive relationship with customers.
• Develop customer strategies for performance metrics, escalation management, and communication.
• Act as main point of contact for customers regarding business service issues, questions and concerns.
• Determine budget and timeline for business service delivery
• Monitor and control expenses.
• Recruit and lead cross-functional teams to meet business goals.
• Identify gaps and develop corrective plans.
• Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.
• Develop and maintain service delivery plan and strategic account plan.
• Perform customer negotiations as and when needed.
• Implement the Project Management best practices in the Company.
• Responsible for up selling and cross-selling of the business services and growing accounts.