Senior Business Systems Analyst Job in Confluent

• Work with business partners to define and document user stories, existing and to-be business processes and functional requirements
• Effectively communicate business requirements to technical resources for custom development and testing
• Deliver Salesforce CPQ and Salesforce.com platform updates as a core member of a team responsible for the design, development, testing and release of enhancements and projects
• Judiciously prioritise and manage work across many different workstreams.
• Triage new requests and set appropriate delivery expectations with business partners
• Provide production support for Sales and CPQ systems issues
• Contribute to cross functional projects for technical development that involve integration between Salesforce and other applications
• Contribute to the delivery process evolution for Business Systems, and remain open to adopt policy and process changes in a fast moving environment
• Collaborate with the delivery team to go over User Stories and ensuring efficient solutions are delivered in a timely manner.
• Develop detailed project plans to monitor and track progress
• Provide regular project status updates to stakeholders

Qualifications

• 5+ years delivery experience with Salesforce Sales Cloud and CPQ Systems . Salesforce CPQ certification is a plus.
• 5+ years experience in a business systems delivery team, preferably for a company that experienced hyper growth
• Understanding of key business processes like Quote to Order, Renewals and New Product Introduction (NPI)
• Solid agile delivery, project management, and relationship management skills
• Outstanding communication and interpersonal skills with a strong customer service attitude.
• Ability to clearly articulate to and engage with sales and marketing operational leads and management
• Understanding of use case modeling, and process modeling
• Strong communication, presentation, documentation, and program management skills
• Deep understanding of CPQ concepts like Product modeling, Price rules, Contracts and Order form templates.
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• You have the desire to learn and apply new technologies
• Ability to self-train quickly and pick up new skills as necessary