Security Platform Specialist Job in Connectwise

Job Description General Summary: The Security Platform Specialist provides both partner-facing and internal support for ConnectWise s security platforms. In this role, the Security Platform Specialist will provide initial triaging of support requests and manage the ticket queue to ensure that all support requests are resolved in a timely manner. Essential Duties and Responsibilities: Monitor and manage a wide range of inbound support requests. Provide assistance and guidance regarding the use of the ConnectWise security platforms. Troubleshoot issues within the ConnectWise security platforms and supported third-party integrations Assist with building reports, rules / event notifications, and other content within the ConnectWise security platforms based on partner requests Job Requirement Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Customer service-focused, self-starter with an outgoing personality. Experience with Managed Threat Detection (MDR) and Security Information and Event Management (SIEM) solutions. Excellent analytical and problem-solving skills Excellent oral and written communication skills Understanding of the Managed Service Provider and Managed Security Service Provider industries Knowledge of cybersecurity controls and frameworks such as the CIS 20 and NIST CSF Educational/Vocational/Previous Experience Recommendations: Bachelor's degree in Computer Science, Information Security, or relevant experience. 1 year of experience in a cybersecurity environment preferred. 2 years of experience in an IT support environment preferred.