Program Success Manager Job in Coursera Inc.

Job Overview: Coursera is on a mission to bring world-class education to everyone, everywhere. In seven years we ve brought over 3,000 courses to over 45 million learners worldwide, and we re just getting started. Our University Partner Services team supports Coursera s mission by making our open and for-credit content from elite institutions available in a flexible and affordable way for a global audience. Coursera is looking for a program manager to assist in the launch and manage new degree and open content programs. You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment. Responsibilities: Strategize on innovative methods to help our partner universities reach their program and content production goals Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Vendors, Business, Legal, etc.) to ensure your university partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches Deepen the relationship with key partner stakeholders Manage the operations and implementation associated with Coursera courses, degree or MasterTrack programs, resolving issues as needed to ensure an exceptional student experience Provide platform and technical support to our partners, and manage the product feedback loop between partners and product teams Analyse data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful Identify, test, and implement strategies to launch and grow our partners in ways that drive retention, satisfaction and other key metrics. Collaborate with cross-functional teams to execute and manage programs, resources, and outreach channels Work closely with Product, Design, and Engineering to make our platform compelling for both students and university partners Ensure your partner s success through management of key metrics, and the strategies to improve them Basic Qualifications: 5+ years experience managing relationships with partners or clients Executive presence and comfort moving between senior stakeholders and operational execution rapidly to enable different audiences Exceptional analytical, strategic, and problem-solving skills Demonstrated ability in project management and build sound process Excellent written and verbal communication skills; a cross-functional team leader Level-headed temperament; ability to make quick judgments and defend decisions Incredible perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure Preferred Qualifications: Demonstrated passion for building products or programs that meet the needs of students and universities A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world MBA or equivalent from a top university